Returns Policy

PASS BIKE LTD

(TRADING AS PASS BIKE MOTORCYCLE TRAINING, SALES AND WORKSHOP) RETURNS POLICY

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We understand there may be circumstances where you may need to return an item to us. Our returns policy is set out below. We will always process returns in accordance with this policy.

If you have any questions about making a return, or about the contents of this policy, you can contact us via telephone on: 01702 936475

If you are not happy with the way we deal with your return, you can raise a complaint. Please refer to our complaints policy for further details, which can be located: ON THE WALL IN THE OFFICE

IF YOU CHANGE YOUR MIND

This section sets our policy in respect of 'change-of-mind' returns. Please refer to the section below in relation to faulty items.

Online purchases

Before dispatch

If you change your mind after you place an online order, you will have 15 minutes after placing your order to cancel it. You can do this by:

Calling us on 01702 936475

If payment has not yet been taken, we will not charge you after you have cancelled your order.

If payment has already been processed, a refund will be sent to your original payment method

After dispatch

If you change your mind and would like to return an item that you have bought online, you should notify us of this within 14 calendar days of you receiving your item.

Returns by_post

You can return your item post by following the steps below:

1.  
2. You should notify us that you intend to return your item within 14 calendar days by:
Calling us on 01702 936475
3. Once you have notified us of your return, you will receive an acknowledgement and instructions confirming how to return your item to us. Returns should be returned to us via: EVRI.
4. You must cover the postage and shipping costs of your return. You should purchase a shipping label from the above courier.
5. You should ensure that your item is returned to us within 14 calendar days of us acknowledging your return request.
6. We will conduct a quality check in-store to ensure the item is in sale condition.

Returns to our store.

If you change your mind and would like to return an item you can also bring it to our store within 14 calendar days of you receiving the item. The item must be unused and in its original packaging. You must provide us with proof of your purchase which will usually be your order number and confirmation email. We will conduct a quality check in-store to ensure the item is still in sale condition.

Processing your return

Subject to the outcome of the quality check, we will refund you via your original payment method. If you return the item by post your refund will be sent to your original payment method within 14 calendar days. If you return the item in-store, we will arrange a refund to your original payment method whilst you are in the store.

If you paid for the item by using a gift card or voucher, you will be credited with that amount on your gift voucher.

Exclusions

Please note that some online items may be excluded from our change-of-mind returns policy.

If this is the case, this fact will always be marked on the non-returnable products and made clear to you at the time of your purchase. Online items which are non-returnable in these circumstances include.

Vehicles (Motorcycles and Scooters)

Helmets

Single Use Items

 

We do not currently offer the option of a return if you change your mind once you have purchased a product.

 

How to return

We really hope that you will not need to return a faulty item to us. If you do need to do so, you should follow the instructions in this section.

If you are returning a faulty item within 30 calendar days of purchasing your goods you can request a full refund from us.

If you are returning a faulty item after this period you may request a repair or replacement from us in the first instance. If you are still not happy after a repair or replacement, you may be entitled to all or some of your money back, in accordance with your consumer rights.

Returns by_post

You can return a faulty item to us by post. You can notify us of the fault by:

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Once you have notified us of the fault, you will receive an acknowledgement and instructions confirming how to return your item to us. We will cover the postage and shipping costs of your return. We will send you a shipping label for: EVRI.

The courier will usually specify that the label should be used within a fixed period. You will be provided with instructions about this with the shipping label.

Once we receive your returned item, we will conduct a quality Check and we will notify you of the refund due.

 

this be sent to your original payment method within 14 calendar days following the outcome of the quality check.

If you are entitled to a repair or replacement or re-installation, we will usually arrange this within 28 calendar days following the outcome of the quality check.

Returns to our store.

You can return a faulty item to us at our store. Please make sure you bring your proof of It purchase with you. We will conduct an assessment of the problem and a quality check.

If you are entitled to a refund, this be sent to your original payment method within 14 calendar days following the outcome of the quality check.

If you are entitled to a repair or replacement or re-installation, we will usually arrange this within 28 calendar days following the outcome of the quality check.

The rights in this section exist separately from any warranty you may also have. Please contact us if you would like to discuss any applicable warranty.